Frequently Asked Questions

Restore & Reform offers individualized services to help you move better, build strength, and support long-term health and resilience. Pricing is transparent, so you'll know the cost of your service before you begin.

Whether you're looking for Physical Therapy, Clinical Wellness, Pilates, or Conditioning, you can explore available services and pricing below.

Payment options include credit card, HSA/FSA cards for qualifying expenses, Venmo, PayPal, Zelle, and cash/check. HSA/FSA eligibility depends on your plan and the type of service, so we recommend confirming with your plan administrator.

Discounts: Active-duty military, veterans, police, and fire personnel receive discounts on eligible services. Please ask for details when scheduling.

Explore our Pricing Options

It depends on your goals and the kind of support you need—not simply whether you have pain, a specific movement limitation, or a history of injury.

Physical Therapy is for evaluating and treating injuries and medical conditions that call for skilled rehabilitation.

Clinical Wellness focuses on movement, strength, conditioning, function, and long-term physical capacity. You might want to improve your walking mechanics, build strength for a particular activity, or continue developing function after completing rehabilitation.

Not sure where to start? Reach out to discuss your goals and determine which service may be appropriate for your situation.

Restore & Reform offers individualized services to help you move better, build strength, and support long-term health and resilience. Payment options and eligibility for reimbursement vary by service.

HSA/FSA: HSA and FSA funds may be used for qualifying services, depending on your plan and applicable requirements. We recommend confirming eligibility with your plan administrator before your visit.

Insurance reimbursement: Restore & Reform is an out-of-network practice and does not bill insurance directly. For eligible Physical Therapy services, we can provide invoices or a Superbill to support your submission for potential out-of-network reimbursement. Coverage and reimbursement are determined by your individual insurance plan.

Yes. Restore & Reform offers Clinical Wellness services that may be appropriate for individuals enrolled in Medicare or a Medicare Advantage plan. These services—including Clinical Wellness Assessments, Clinical Pilates, and Conditioning—are separate from Rehabilitation/Physical Therapy and are focused on movement, exercise, conditioning, fitness, and overall wellness.

Restore & Reform does not provide Rehabilitation/Physical Therapy services to individuals currently enrolled in Medicare or a Medicare Advantage plan. Clinical Wellness services do not include Physical Therapy evaluation, diagnostic testing or diagnosis, rehabilitation, or treatment of a specific injury, illness, or medical condition.

Not sure which service is right for you? Contact Restore & Reform to discuss your goals and determine the most appropriate starting point.

That depends on the service you're seeking.

Physical Therapy: In North Carolina, you can generally access a physical therapist directly without a doctor's referral. Certain situations may require referral or additional medical involvement.

Clinical Wellness: Services such as Clinical Pilates and Conditioning don't require a doctor's referral to get started. These services focus on movement, strength, function, and physical capacity rather than the evaluation or treatment of a specific medical condition.

Not sure which service is right for you? We're happy to help you identify an appropriate starting point.

Getting started is easy!

If you have questions, please email info@restore-reform-pt.com to request a Discovery Call. This allows us to answer questions you have, review our process and ensure we are the right fit for you.

Ready to get started now? Use our easy Client Portal to register and schedule your evaluation session!

R&R is not your typical “factory” style of physical therapy. Our private office session will start with a discussion about your history (medical, fitness/training, injury) and goals. During your first visit, you can expect a comprehensive evaluation of your movement, history, and goals — which is different from brief, insurance-paced visits at many clinics, with treatment ranging from manual techniques, lifestyle or activity modifications and (most definitely) exercises to start addressing concerns.

Please bring or wear athletic attire that can easily expose the area we are working on, and which will allow you to move freely.

Most sessions will be 1 hour, and all sessions are 1:1 with your provider- no aides, no techs, and no wandering around on your own! The only assistant who might be present during your session is “Captain Leroy”, Sarah’s youthfully aging pup of a sidekick.

** Please advise us in advance if you have significant allergies or a fear of dogs**

We keep a variety of equipment in the office and have access to more traditional gym/weight lifting equipment via CrossFit Coordinate if appropriate for your recovery and goals.
Expect homework! We do not “fix” anything. We will use manual techniques as a bridge to decrease pain and improve mobility, but in the end change happens through repetition and training new patterns.

We will teach you exercises and concepts to take into your daily routine to maximize your recovery. If you spend 1 hour with us, you still have 167 hours left in the week… That is where the biggest change happens!

At Restore & Reform, we look beyond quick fixes and one-size-fits-all solutions. Our approach starts with understanding you—how you move, what matters to you, and what you want your body to be able to do.

Whether you're navigating an injury, working to improve a specific movement, building strength for an activity, or investing in your long-term health, we consider the bigger picture. We look at movement patterns, strength, mobility, control, and the demands of your daily life to help identify a meaningful starting point.

Our work extends beyond rehabilitation. Through Physical Therapy, Clinical Wellness, Pilates, Conditioning, and Foot Health education, we help people develop the skills, capacity, and confidence to move well—not just today, but over time.

The goal isn't simply to get you through a session or manage a symptom. It's to help you better understand your body, build resilience, and keep doing the things that matter to you.

Every body is unique, but most patients begin to notice meaningful changes in pain and movement within a few sessions. Real, sustainable change happens through consistent practice, not quick fixes — so we focus on building long-term movement skills rather than chasing a specific number of visits.

Scheduling at R&R is very different from corporate mill clinics. Typically following your evaluation we will discuss a game plan, and usually recommend a first follow up within 1-2 weeks of your initial visit. An earlier follow up will help to ensure we are on the right track for your recovery!

As R&R providers have a strong focus on education and movement concepts, having some time between sessions allows you to practice integrating exercises and movements learned before your next visit. Based on your progress at visit 2, we can look to set up a frequency which makes sense for your goals, life, budget, etc. Most often, clients are following up every 2 weeks for more chronic issues, and weekly for more acute issues.

R&R does have a 24 hour cancelation policy. If you need to Reschedule your session, please contact via phone/text or email as soon as you know, so that we can keep your progress on track. While life does happen and sometimes unexpected things come up, if you need to cancel/reschedule with less than 24 hours notice, there will be a 50% fee. When you cancel with short notice, this not only effects your recovery, but could mean someone else who needs care doesn’t get an appointment either. This is a lose-lose situation, which we try to avoid. R&R will make every attempt to accommodate a rescheduling your session within the same business week to ensure you still get care (and avoid the fee), based on availability at the time.

If you have any questions about this policy/process, please do not hesitate to ask.

Pilates is a movement-based system developed by Joseph Pilates in the late 1800’s-early 1900s, originally called Contrology. During World War I, Pilates refined many of his ideas while working with injured soldiers, developing rehabilitation methods that emphasized breath, precision, coordination, and efficient whole-body movement. His work drew from gymnastics, martial arts, and swimming practices — with the goal of restoring function, resilience, and physical readiness.

At Restore & Reform, Clinical Pilates is used both within rehab sessions and as a progressive, standalone option once rehab goals are met. In a clinical setting, it supports strength, mobility, balance, coordination, and body awareness while helping re-establish efficient movement patterns after injury. Beyond rehab, it becomes a tool for performance development, maintenance, and long-term movement progression.

Because Clinical Pilates prioritizes quality of movement over volume, it is adaptable across injury recovery, athletic performance, and long-term physical development. It is particularly valuable for athletes and active individuals in disciplines such as dance, golf, strength training, and rotational or skill-based sports, where control, coordination, and efficient force transfer matter as much as raw strength. When used appropriately, Clinical Pilates offers a sustainable way to continue building capacity, resilience, and a deeper understanding of how the body functions as an integrated system.