Restore & Reform Privacy Policy

Effective Date: 04FEB26

This Privacy Policy describes how Restore & Reform, LLC (doing business as Restore & Reform, "we," "our," or "us") collects, uses, and protects information obtained through our website, https://restore-reform-pt.com (the "Site"). We are a cash-based healthcare and movement practice located in North Carolina. We are committed to protecting your privacy and safeguarding your personal information when you interact with our website or services.

This policy applies only to information collected through this Site. It does not replace or supersede our Notice of Privacy Practices governing protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

Personal Information (Non‑PHI)

We may collect personal information that you voluntarily provide through the Site, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms, newsletter signups, or appointment request forms

Health Information (Protected Health Information)

If you choose to submit health‑related information through secure forms, patient portals, or scheduling systems connected to our Site, that information may be considered protected health information (PHI). PHI is handled in accordance with HIPAA and applicable North Carolina law.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • Referring website

This information is used for website functionality, analytics, and performance improvement.

How We Use Your Information

We may use the information collected through the Site to:

  • Respond to inquiries or requests about our services

  • Schedule or coordinate appointments

  • Provide cash-based physical therapy, Pilates, and movement-based services

  • Communicate educational content, practice updates, or resources (only if you opt in)

  • Improve our website, services, and patient experience

  • Comply with legal, regulatory, or professional obligations

As a 100% cash-based physical therapy practice, we do not submit claims to insurance companies. We do not sell your personal information.

HIPAA Compliance

As a healthcare provider, we comply with HIPAA and maintain appropriate safeguards to protect PHI. PHI is accessed only by authorized personnel and used solely for permitted purposes related to treatment, payment, and healthcare operations, unless otherwise authorized by you or required by law.

We utilize Zanda Health as our electronic medical record (EMR) and patient portal system. Zanda Health is a secure, HIPAA-compliant platform based in New Zealand and adheres to privacy and security standards that meet or exceed United States healthcare data protection requirements.

Our full HIPAA Notice of Privacy Practices is available upon request or is available to review here.

Sharing of Information

We may share information:

  • With healthcare providers or professionals involved in your care, as permitted by HIPAA

  • With third-party service providers essential to our operations, such as our EMR and patient portal system (Zanda Health) or website hosting services, under appropriate confidentiality and data protection agreements

  • When required by law, court order, or regulatory authority

Because we operate as a cash-based clinic, we do not share information with insurance companies for billing or reimbursement purposes. We do not sell or rent personal information to third parties.

Cookies and Analytics

Our Site may use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors use the Site so we can improve functionality and content.

You may disable cookies through your browser settings, though some features of the Site may not function properly as a result.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. While no system can be guaranteed to be 100% secure, we take privacy and data protection seriously and continually review our practices.

Your Rights and Choices

Depending on the nature of the information:

  • You may request access to or correction of your personal information

  • You may opt out of non‑essential communications at any time

  • Patients have additional rights regarding PHI under HIPAA, including rights to access, amend, and receive an accounting of disclosures

Requests may be submitted using the contact information below.

North Carolina Privacy Rights

We comply with applicable North Carolina laws, including the North Carolina Identity Theft Protection Act, and maintain procedures to safeguard personal identifying information. In the event of a data breach involving personal information, we will provide notice as required by North Carolina law.

Children’s Privacy

This Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Restore & Reform, LLC
North Carolina
Phone: 984.286.2933
Email: info@restore-reform-pt.com