Frequently Asked Questions

Today’s insurance model is largely built around “Sick Care,” not “Well Care.” It often reimburses short, generalized visits meant to manage symptoms rather than support long-term understanding, resilience, and change.

At Restore & Reform, we choose to work outside that model so we can focus on individualized, holistic physical therapy — care that looks at the full context of how your body moves instead of isolating one painful area.

This approach allows time for thoughtful assessment, meaningful progress, and education. Rather than rushing through appointments, we focus on helping you understand why pain or limitation exists and how to move forward with confidence long after your sessions end.

Because most insurances encourage generalized treatment plans rather than tailored care, we choose to operate out-of-network so we can focus fully on individualized, holistic physical therapy and meaningful, long-term outcomes rather than visit counts.

Want more info on the Cash-Pay healthcare model? See below!

Consumer Reports Cash-Pay

Cash Services Save Money

NPR Paying Cash

Restore & Reform provides “cash-pay” based services. Prices are transparent with no surprises. With R&R there is no risk of insurance authorization denials or receiving a bill months later for unexpected outstanding balances or insurance denials. Accepted payment options include Credit Card, FSA/HSA Card, Venmo, Zelle, or “good ole’ fashioned” cash.

Check out our Pricing Options

Active Duty/Veteran Military, Police & Fire receive 15% off all single session services, 10% off 5-session packs & 7% off 10-session packs (ID required).

Restore & Reform is an out-of-network practice, which means we do not bill insurance directly. Many patients choose to submit claims to their insurance for out-of-network reimbursement, and yes — HSAs or FSAs can typically be used to pay for physical therapy sessions. We can provide SuperBills or invoices to support your submission.

No. In North Carolina, we have “Direct access”, which means you can see a physical therapist without a doctor’s referral. Physical therapists are trained to evaluate and manage many musculoskeletal conditions safely and independently. If insurance requires a referral for reimbursement, the patient is responsible for checking benefits.

Getting started is easy!

If you have questions, please email info@restore-reform-pt.com to request a Discovery Call. This allows us to answer questions you have, review our process and ensure we are the right fit for you.

Ready to get started now? Use our easy Client Portal to register and schedule your evaluation session!

R&R is not your typical “factory” style of physical therapy. Our private office session will start with a discussion about your history (medical, fitness/training, injury) and goals. During your first visit, you can expect a comprehensive evaluation of your movement, history, and goals — which is different from brief, insurance-paced visits at many clinics, with treatment ranging from manual techniques, lifestyle or activity modifications and (most definitely) exercises to start addressing concerns.

Please bring or wear athletic attire that can easily expose the area we are working on, and which will allow you to move freely.

Most sessions will be 1 hour, and all sessions are 1:1 with your provider- no aides, no techs, and no wandering around on your own! The only assistant who might be present during your session is “Captain Leroy”, Sarah’s youthfully aging pup of a sidekick.

** Please advise us in advance if you have significant allergies or a fear of dogs**

We keep a variety of equipment in the office and have access to more traditional gym/weight lifting equipment via CrossFit Coordinate if appropriate for your recovery and goals.
Expect homework! We do not “fix” anything. We will use manual techniques as a bridge to decrease pain and improve mobility, but in the end change happens through repetition and training new patterns.

We will teach you exercises and concepts to take into your daily routine to maximize your recovery. If you spend 1 hour with us, you still have 167 hours left in the week… That is where the biggest change happens!

At Restore & Reform, we don’t believe in one-size-fits-all care. Bodies are complex, and pain or injury rarely has a single, universal solution. Our approach focuses on understanding why something is happening in your body, not just how to temporarily quiet symptoms.

That sometimes means rethinking common recommendations and looking at options that better fit your movement patterns, goals, and daily life. For example, rather than defaulting to external supports or passive solutions, we often explore ways to help your body regain strength, mobility, and confidence on its own.

This “mindset shift” helps many clients move away from feeling dependent on fixes and toward feeling more capable, informed, and in control of their movement long-term.

Every body is unique, but most patients begin to notice meaningful changes in pain and movement within a few sessions. Real, sustainable change happens through consistent practice, not quick fixes — so we focus on building long-term movement skills rather than chasing a specific number of visits.

Scheduling at R&R is very different from corporate mill clinics. Typically following your evaluation we will discuss a game plan, and usually recommend a first follow up within 1-2 weeks of your initial visit. An earlier follow up will help to ensure we are on the right track for your recovery!

As R&R providers have a strong focus on education and movement concepts, having some time between sessions allows you to practice integrating exercises and movements learned before your next visit. Based on your progress at visit 2, we can look to set up a frequency which makes sense for your goals, life, budget, etc. Most often, clients are following up every 2 weeks for more chronic issues, and weekly for more acute issues.

R&R does have a 24 hour cancelation policy. If you need to Reschedule your session, please contact via phone/text or email as soon as you know, so that we can keep your progress on track. While life does happen and sometimes unexpected things come up, if you need to cancel/reschedule with less than 24 hours notice, there will be a 50% fee. When you cancel with short notice, this not only effects your recovery, but could mean someone else who needs care doesn’t get an appointment either. This is a lose-lose situation, which we try to avoid. R&R will make every attempt to accommodate a rescheduling your session within the same business week to ensure you still get care (and avoid the fee), based on availability at the time.

If you have any questions about this policy/process, please do not hesitate to ask.

Pilates is a movement-based system developed by Joseph Pilates in the late 1800’s-early 1900s, originally called Contrology. During World War I, Pilates refined many of his ideas while working with injured soldiers, developing rehabilitation methods that emphasized breath, precision, coordination, and efficient whole-body movement. His work drew from gymnastics, martial arts, and swimming practices — with the goal of restoring function, resilience, and physical readiness.

At Restore & Reform, Clinical Pilates is used both within rehab sessions and as a progressive, standalone option once rehab goals are met. In a clinical setting, it supports strength, mobility, balance, coordination, and body awareness while helping re-establish efficient movement patterns after injury. Beyond rehab, it becomes a tool for performance development, maintenance, and long-term movement progression.

Because Clinical Pilates prioritizes quality of movement over volume, it is adaptable across injury recovery, athletic performance, and long-term physical development. It is particularly valuable for athletes and active individuals in disciplines such as dance, golf, strength training, and rotational or skill-based sports, where control, coordination, and efficient force transfer matter as much as raw strength. When used appropriately, Clinical Pilates offers a sustainable way to continue building capacity, resilience, and a deeper understanding of how the body functions as an integrated system.